True friends send me the best stuff…
December 16, 2007 by kboutelle
Frequently, I feel as though I’m torn when people come to me for answers. I feel that I’m a “go to” person and this makes me glad. Then, sometimes I get the same question from the same person, not once but several times and this makes me feel like a failure. So of course I don’t feel so great.
Now, tonight I have some relief. Maybe it’s not me. Just maybe it’s them, the fearful learner. This article by Phyllis Korkki touches on some key points made by Deborah Compeau. These points revolve around the person on the other end of the phone and their fear of doing something new or inability to grasp concepts.
This doesn’t completely leave me in the clear, at least I don’t believe it does. It gives me reason to take a serious look at how I am presenting my “help”. I think I’m already addressing this with the use of more personal, interactive “on their own time” help. The video that I’m producing lately I think will help but I don’t think that it’s the complete answer by any means.
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